Bring a proof of your purchase.

Children under 4 years old are free of charge.

The use of life jackets is mandatory in all aquatic activities.

Some activities are not recommended for persons with heart problems, fear of heights, claustrophobia, those who get dizzy quickly, those with recent surgeries, back pain, those who weigh more than 300 lbs, or pregnant women.

To avoid the pollution of the cenotes, we ask you only to use sunblock or mosquito repellent once the guide is told.

We suggest not bringing jewelry or any valuable objects.

COVID-19 protocols are implemented to ensure the safety of all our guests.

Have an official ID to confirm your identity or make any payment by card.

Reservations canceled more than two days before your booking date are subject to a 10% charge for administrative fees. (Any change on your booking date is subject to an adjustment in the price)

Cancellations made between 0 and 2 days before your booking date, or in the case of no-shows or not using your coupon, are nonrefundable. (It is not possible to make date changes on the same day of your visit)

The experiences sold through this site are subject to availability and can be withdrawn without notice. The tour is confirmed only once full payment is received.

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