Bring a proof of your purchase.

Avoid using makeup, perfumes, or repellents with chemicals that may affect the ecosystem of the cenotes; you will shower before entering the first cenote.

Children over 4.5 ft but under 12 years of age must also show an ID to verify their age.

For the zip-line activity, a minimum height of 4.5 ft (1.4 m) and a minimum weight of 88 lbs (40 kg) are required.

The use of a life jacket is mandatory during all water activities.

This tour is not recommended for people with heart, lung, or spine conditions, asthma, diabetes, hypertension, pregnant women, or those suspected of being pregnant.

The average water temperature of the cenotes is 75 to 78° F throughout the year.

Please consider that the cenotes are in the middle of the jungle, so some roads to reach them are not paved and could be bumpy, and cell phone service is likely unavailable.

We suggest not bringing jewelry or any valuable objects.

COVID-19 protocols are implemented to ensure the safety of all our guests.

Have an official ID to confirm your identity or make any payment by card.

Reservations canceled more than two days before your booking date are subject to a 10% charge for administrative fees. (Any change on your booking date is subject to an adjustment in the price)

Cancellations made between 0 and 2 days before your booking date, or in the case of no-shows or not using your coupon, are nonrefundable. (It is not possible to make date changes on the same day of your visit)

The experiences sold through this site are subject to availability and can be withdrawn without notice. The tour is confirmed only once full payment is received.

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